Terms & Conditions
Introduction & Acceptance of Terms
Welcome to Smoky Mountain Stays ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the website.
Definitions
- Guest: Any individual who makes a reservation or uses the services provided on our website.
- Property: The vacation or cabin rental listed on our website.
- Reservation: A confirmed booking of a Property by a Guest through our website.
Description of Services
Smoky Mountain Stays facilitates reservations of vacation and cabin rentals in the Smoky Mountain region. We provide information on available properties, amenities, and booking options. Each Property is individually owned and may have its own rules and policies outlined in a separate rental agreement.
Payment Terms
All reservations must be paid in advance in accordance with the booking process. Your payment secures the reservation of the Property for the specified dates.
Delivery & Access
Upon successful payment and confirmation, Guests will receive access instructions and further details necessary for check-in. This information may include lock codes, contact information for on-site assistance, and specific Property rules.
User Responsibilities
- Provide accurate and complete information during the reservation process.
- Abide by all rules, regulations, and rental agreements associated with the Property.
- Use the Property for lawful and personal vacation purposes only.
Termination
We reserve the right to cancel reservations or deny access to the website at our sole discretion if there is a breach of these Terms or if fraudulent or inappropriate activity is suspected.
Disclaimers & Limitation of Liability
All Properties are offered "as-is" and "as-available." We make no warranties or representations regarding the condition, safety, or suitability of any Property. To the maximum extent permitted by law, Smoky Mountain Stays disclaims all liability for any direct, indirect, incidental, or consequential damages arising out of your use of the website or stay at any Property.
Privacy Policy Reference
Your use of the website is also governed by our Privacy Policy, available at /privacy.
Governing Law & Jurisdiction
These Terms are governed by the laws of the State of North Carolina, USA. Any disputes arising from or related to these Terms or the use of the website shall be subject to the exclusive jurisdiction of the courts located in North Carolina.
Modifications to Terms
We may modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of the revised Terms.
Privacy, Cookies, and Messaging
We may process personal information to facilitate reservations, process payments through our third-party payment processor, send booking confirmations and reminders, and provide updates about our services. We may share information with service providers that assist with operations (including payments, marketing, and analytics). We do not sell or rent your personal information.
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic and usage patterns. You may adjust your browser settings to refuse or delete cookies; this may affect some website features.
By providing your phone number, you consent to receive text messages related to your reservation or inquiries, which may include booking confirmations, reminders, and promotional offers. Message and data rates may apply. You may opt out at any time by replying STOP. We comply with applicable laws and telecommunications guidelines, including the TCPA and CTIA messaging principles.
We implement reasonable administrative, technical, and physical safeguards to protect your information; however, no method of transmission over the Internet or electronic storage is 100% secure. You may request access to or correction of your personal information, opt out of marketing emails via unsubscribe links, and withdraw SMS consent by replying STOP. For full details, see /privacy.
Contact Information
Smoky Mountain Stays LLC
23 Bennett St, Bryson City, NC 28713
support@smokymountainstays.com
(828) 513-0767